Frequently asked questions

1) What do you do in one sentence?
I help healthcare organizations and professionals adopt AI safely and compliantly while building trusted brands that improve patient outcomes and ROI.

2) Who is an ideal client for you?
Hospitals, health systems, multi-site practices, private clinics, and healthcare founders who want clarity, compliance, and measurable growth with AI and brand strategy.

3) What is the “Digging for Diamonds” consultation?
It’s a free 20-minute session where we uncover your biggest opportunities, risks, and quick wins across AI, brand, compliance, and visibility—so we can recommend the right next step.

4) Do you implement AI tools or only advise?
Both. I create the adoption roadmap, then support vendor selection, configuration guidance, change management, staff enablement, and outcome measurement.

5) Are your services HIPAA-compliant?
Yes. I operate with governance-first practices, BAAs where required, PHI minimization, data-handling controls, and vendor risk reviews.

6) Will you put PHI into AI tools?
No—unless there’s a documented lawful basis, a signed BAA, and approved safeguards. I prefer de-identified or synthetic data during pilots.

7) What results can we expect from AI adoption?
Typical goals include reduced documentation time, faster patient access and responses, improved coding/claims accuracy, and stronger marketing attribution—always tied to KPIs we set together.

8) What is a Brand RX™ Audit?
A diagnostic of your messaging, positioning, compliance alignment, visibility, and patient/client trust signals, with a prioritized roadmap for growth.

9) Do you only work with healthcare?
Healthcare is my specialty, but I also support service-based businesses that need brand clarity and compliant marketing.

10) What makes you different from other consultants?
I combine 20+ years in medical coding/billing and healthcare compliance with brand management, AI strategy, and executive coaching as The Brand Educator™.

11) How long does a typical engagement take?
Quick audits can be 2–4 weeks. Pilots usually run 6–12 weeks. Broader programs and brand management retainers run quarterly or annually.

12) Do you publish pricing?
No—every engagement is customized. After “Digging for Diamonds,” you’ll receive a clear scope, timeline, and estimate.

13) Which EHRs and platforms do you work with?
I align with major EHRs (e.g., Epic, Allscripts, Medisoft, Episource, Cavo) and evaluate AI solutions for documentation, patient engagement, coding, analytics, and marketing—always within compliance guardrails.

14) Can you train our team?
Yes. I provide role-based training for clinical, coding/billing, marketing, and leadership teams on AI literacy, governance, and compliant brand storytelling.

15) Do you work outside Georgia?
Yes—remote and on-site across the U.S.

16) How do we get started?
Book your Digging for Diamonds call. If we’re a good fit, I’ll recommend a Brand RX™ Audit, an AI Readiness Assessment, or a pilot plan.